Refund Policy

Effective Date: July 12, 2024
Last Updated: July 12, 2024

1. General Refund Guidelines
We strive for 100% customer satisfaction with our wireless security camera installation services. If you're not completely satisfied, please review our refund eligibility terms below.

2. Service Cancellations
Before Technician Dispatch (24+ hours notice): Full refund

Less than 24 hours notice: 50% cancellation fee

After Technician Arrives: No refund for time/labor costs

3. Eligible Refunds
You qualify for a refund if:
✅ We fail to complete the installation as agreed
✅ There's a verifiable error in our workmanship
✅ The service was paid for but never rendered
✅ Setup assistance was not provided as promised

4. Non-Refundable Situations
❌ Change of mind after service completion
❌ Issues caused by customer modifications to equipment
❌ Problems with manufacturer equipment (we'll assist with setup)
❌ WiFi network issues beyond our control
❌ Travel fees for remote locations

5. Refund Processing
Method: Original payment form (3-5 business days)

Timeline: Approved refunds processed within 10 business days

Partial Refunds: May apply for partially completed work

6. Warranty Claims
Our 90-day labor warranty covers:

Reinstallation due to our installation error

Configuration corrections for app setup

On-site troubleshooting for setup issues

7. How to Request a Refund
Contact us within 7 days of service completion:
Email: contact@camerasetup.solutions
Phone: +1 662-703-6188
Mail: 9364 David Garcia, El Paso, TX 79907

Required Information:

Your service invoice number

Date of service

Detailed reason for refund request

Photos/videos (if applicable)

8. Dispute Resolution
If unsatisfied with our refund decision:

We'll conduct a secondary review (5 business days)

May offer service credit or re-performance

As last resort, may involve third-party mediation

Note: This policy supplements but doesn't replace any statutory rights you may have under Texas/US consumer law.